BUILD TO ORDER PROCESS
Volare Film Tools manufactures and delivers products on a "build to order"
basis. This means we accept your order and require payment in full up
front. Once we receive your payment, your order is placed in our build
queue and we acquire parts and assemble your product(s). Once assembly
is complete we ship the finished product(s) to you and provide you with
an automated email including tracking number. This process allows us to
deliver the best quality product at the lowest price possible. All
products on one order will be shipped at the same time unless other
arrangements have been made. Published, verbal, or otherwise stated lead
times are estimates and provided for guidance only. Lead times do not
constitute a express or implied commitment or obligation on the part of Volare to deliver within that time frame.
PAYMENT
We gladly except Visa, Mastercard, American Express, and any credit
cards and electronic checks that PayPal accepts or through our payment gateways. Pre-payment: Especially
for our international customers, we welcome payment in advance by bank wire transfer. Please ask us for
instructions regarding bank wire transfers by sending an email to oman@volarefilmtools.com.
COD
We do not accept COD orders. As a build-to-order system, you understand
and agree you are charged in full and up front for the product(s)
ordered. Once the system is assembled for you it will be shipped based
on our current estimated lead times.
EXCHANGE POLICY
We recognize that customers may from time to time order the
incorrect item and desire to replace it with the correct one. Should an
item need to be exchanged, customers must contact Volare at oman@volarefilmtools.com within 7 (seven) business days upon receipt of
the shipment to arrange for an exchange. Returned product must be in
new condition with all original packaging material. If product shows
signs of use or misuse this may invalidate the exchange and customers
may be responsible for the full replacement amount. A 15% restocking fee
will be charged for all returns. A Return Merchandise Authorization
(RMA) number must be obtained from Volare Film Tools prior to returning any
merchandise for exchange. Any packages shipped to Volare without an RMA
will be refused.
RETURN POLICY
Return of major equipment items - including Cinefix, Flexirev, Zutafly, Velo & Axiom kits,
video accessories, rods, rod support systems and attire: All major
equipment sales are final with exception of defective merchandise.
Defective merchandise is eligible for exchange within 15 days from date
of receipt/delivery. If item is found to be defective, customer will
receive a direct exchange, suitable replacement (if item has become
discontinued or unavailable), a repair, or in-house credit solely at the
discretion of Volare Film Tools. There are no refunds issued on any
equipment items. Please note that the following items are not returnable
or refundable for any reason: Shipping and handling charges, clothing,
accessories.- A minimum restocking fee of 15% will be imposed on all
non-defective merchandise. There is no restocking fee on the return of
defective merchandise as Volare determines. Volare Film Tools reserves the
right to charge additional restocking fees for merchandise returned in
less than acceptable condition.- A Return Merchandise Authorization
(RMA) number must be obtained from Volare prior to returning any
merchandise. Any product returned to Volare without an RMA number
will be returned to the customer at the customer's expense and no
credit will be issued. RMA numbers are valid for a period of 30 days
only. Merchandise received beyond the 30 day period will not be credited
and will be returned to the customer at the customer's expense.
- All returns must be shipped freight prepaid with the RMA number
displayed on the outside of the shipping box along with the number of
boxes being shipped back (i.e. 1 of 6, 2 of 6, etc.). Volare Film Tools WILL
NOT ISSUE CALL TAGS FOR ANY REASON WHATSOEVER UNLESS WE MADE A MISTAKE
ON YOUR ORDER. For your own protection, we suggest shipping all returns
fully insured and via traceable carrier. We will not be held responsible
for items damaged or lost in transit to us.
- All returns will be credited based on the price paid on the invoice,
or current selling price, whichever is lower, less any restocking fees.
- All returns must include a copy of the Volare Film Tools invoice, and a
letter explaining the reason for return.
- All non-defective returns must be in new, re-sellable condition with
all original unmarked packaging, accessories, manuals and unmarked
warranty cards. Items showing signs of misuse or abuse will not be
accepted for credit. Please do not write or place labels on the original
box unless received that way.
- Volare Film Tools reserves the right to have defective merchandise
exchanged for replacement or repair.
- Please allow up to 14 business days for Volare Film Tools to process and
credit your return. Actual time for credit to appear on bank card will
vary from bank to bank.
SHIPPING POLICY
- All orders are shipped F.O.B. Bangkok, Thailand unless other arrangements
have been made.
- Residential deliveries are subject to carrier residential delivery
rates.
- All freight charges are subject to carrier dimensional/over-sized
weight regulations.
- Shipping fees are non-refundable.
- Volare pricing for products, shipping, and handling do not include
any applicable import duties or taxes for countries outside the Thailand. All such duties, fees, or taxes are the sole responsibility of
you the customer.
- Customer is responsible for all freight charges for unaccepted or
refused delivery of shipments.
SHIPPING LEAD TIMES
- When there is a lead time indicated by our ordering system, this is an
estimate of the lead time only based on best available information.
Actual lead times may be longer or shorter depending on manufacturing
constraints. Published lead times are for guidance, and do not
constitute a contractual commitment or obligation on the part of Volare Film Tools.
- We always recommend the production schedules regarding Volare
products should only be made when the product in question is in your
hands, tested, and works to your satisfaction
DISCLAIMERS:
- Due to market fluctuations, all product pricing and availability is
subject to change without notice. Please contact us for current product
pricing and availability.
- We are not responsible for typographical errors, and are not
obligated to honor incorrect prices due to typographical errors.
- By placing an order, you the customer accepts all business terms and
policies stated herein.
